Job Description:
About Us
NableIT is a fast-growing Managed Service Provider (MSP) dedicated to delivering reliable, scalable, and client-focused IT solutions. We work with businesses of all sizes to support their technology needs—from daily IT support and infrastructure management to cloud solutions and strategic consulting. As we continue to expand, we’re looking for a Help Desk Level 1 Technician to join our frontline support team and be the first point of contact for clients needing IT assistance.
Job Summary
As a Level 1 Help Desk Technician, you’ll provide first-line technical support to our clients by troubleshooting common IT issues, escalating more complex problems when necessary, and delivering excellent customer service. You’ll play a key role in ensuring issues are resolved quickly and efficiently, keeping users productive and happy.
Responsibilities:
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Respond to incoming support requests via phone, email, or ticketing system.
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Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, email, and applications.
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Perform password resets, account setups, and basic user administration.
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Provide support for Microsoft 365, Windows OS, and other common business software.
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Document issues, solutions, and client interactions thoroughly in the ticketing system.
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Escalate unresolved or complex issues to Level 2/3 support when needed.
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Follow up with clients to ensure issues are fully resolved and satisfaction is achieved.
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Assist with onboarding and offboarding users, including device setup and configuration.
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Support basic networking issues, such as connectivity problems or VPN access.
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Stay current on company policies, technologies, and tools used in client environments.
Preferred Qualifications:
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1–2 years of experience in an IT support or customer service role.
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Basic understanding of Windows operating systems, Microsoft 365, and networking fundamentals.
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Strong problem-solving skills and attention to detail.
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Excellent verbal and written communication skills.
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A customer-first attitude with the ability to remain calm and professional under pressure.
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Willingness to learn and grow within a team-oriented environment.
